We were drowning in billing tickets. Resolvemark took 88% of them off the queue in the first week. My team went from firefighting to actual product thinking.
88% deflection on billing tickets
Autonomous support agents
Support tickets that
resolve themselves.
Resolvemark deploys autonomous agents inside your existing helpdesk. They handle refunds, subscription changes, billing lookup, and onboarding — end-to-end, without a human in the loop.
- ~91% first-contact resolution
- No rip-and-replace: runs inside Zendesk & Intercom
- 14-day free trial, no card required
91%
First-contact resolution rate
average across customer base
average across customer base
4 min
Median agent resolution time
30+
Helpdesk actions agents can execute
3 days
Avg. time to first resolved ticket
The Problem
Your support queue isn't a people problem. It's a routing problem.
60–70% of SaaS support volume is the same 12 request types: refunds, plan changes, password resets, billing questions, feature lookup. Your team answers them 40 times a day — identically. That's not a staffing gap; it's a signal that resolution can be systematized. Resolvemark handles those 12 types with full autonomous action — so your team focuses on the 30% that genuinely require judgment, context, or a human relationship.
We're not a deflection widget that shows customers a help article and calls it resolved. Every Resolvemark resolution means the ticket is closed because the underlying action was taken.
Without Resolvemark
40+ repetitive tickets/day
24–48hr SLA on routine requests
High agent burnout on low-complexity work
CSAT dips during volume spikes
With Resolvemark
~91% resolved without human touch
4-minute median resolution
Agents focus on complex, high-value issues
CSAT stabilizes across volume spikes
01
Connect your helpdesk
OAuth to Zendesk, Intercom, or Freshdesk. No API keys to manage. Done in 2 minutes.
02
Train on your knowledge base
Point Resolvemark at your Notion docs, Confluence, or Zendesk Help Center. RAG pipeline indexes it overnight.
03
Agents go live — you control the guardrails
Set exactly which actions agents can take. Human-in-the-loop escalation rules trigger when confidence is below threshold.
Capabilities
What Resolvemark agents actually do.
Refund & credit processing
Agents look up order history, verify policy compliance, and issue refunds — without a human approving each one.
Subscription changes
Upgrade, downgrade, pause, or cancel. Agents handle billing system API calls and send confirmation to the customer.
Billing lookup
Invoice history, charge explanations, failed payment recovery — resolved in the same thread, not a ticket handoff.
Onboarding Q&A
Product how-to questions answered from your knowledge base, with confidence scoring to prevent hallucination.
Account access issues
Password resets, 2FA recovery, SSO troubleshooting — with identity verification steps built in.
Smart escalation
When complexity or sentiment crosses a threshold, agents hand off to a human with full context already in the ticket.
Resolution analytics
Per-category FCR, CSAT by agent vs. human, escalation rate trends — your support ops dashboard.
Works inside your tools
No new UI for your team. Agents act inside Zendesk/Intercom sidepanel. Customers never know it's automated.
14 days to your first resolved ticket.
Connect your existing helpdesk. Train on your existing knowledge base. Go live this week — no integration project, no dedicated AI team.