Connect once. Works where your team already does.
Resolvemark connects to your helpdesk, knowledge base, CRM, and communication tools via OAuth. No API keys to copy, no webhook configs to debug, no integration projects. 9 platforms live — including Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, and HubSpot. Typical connection time: under 5 minutes.
Your primary ticket queue.
Resolvemark agents work inside your existing helpdesk — your team never leaves the tools they already know.
Zendesk Support
Full bidirectional integration. Agents read, act on, and close tickets inside your Zendesk queue. Agent actions appear as internal notes with full audit log.
Intercom Inbox
Works alongside your existing Intercom bots and assignments. Resolvemark agents handle action-based tickets while Intercom's routing handles classification.
Freshdesk
Native Freshdesk integration with full ticket API access. Works with Freshdesk automations — agents trigger on incoming tickets and update status after resolution.
Where agents learn your product.
Connect your existing documentation. The RAG pipeline indexes it overnight and keeps it fresh as docs change.
Notion
Connect your Notion workspace. The integration indexes pages and databases, with automatic re-index when documents change. Supports nested pages and rich text.
Confluence
Atlassian Confluence spaces indexed at page and section level. Works with Confluence Cloud and Server. Permission-aware indexing respects your space restrictions.
Zendesk Guide
Sync your Zendesk Help Center articles as a primary knowledge source. Agent answers match and cite the relevant help article, improving consistency with your published docs.
Context that closes tickets faster.
Connect your CRM and communication tools to give agents the full customer picture before they act.
Salesforce Service Cloud
Pull customer account history, contract details, and case history from Salesforce to give agents full context when handling escalation-eligible tickets.
HubSpot
Sync customer profiles and deal data from HubSpot CRM. Agents know if a ticket comes from a trial, paying, or churned customer — and adjust their resolution approach accordingly.
Slack
Receive agent resolution alerts and escalation notifications in your Slack channels. Configure digest summaries, FCR reports, and on-call alerts for your support ops team.
Build on top of the resolution engine.
The Resolvemark API lets you trigger agents from your own workflows, read resolution data, and build custom escalation logic.
GitHub
Connect GitHub Issues for developer support workflows. Agents can read issue context, comment with resolutions, and escalate to your engineering team when a ticket is actually a bug.
Resolvemark REST API
Full REST API for custom integrations. Trigger agents on events from your own systems, read FCR metrics, update policies programmatically, and build custom dashboards.
Webhooks
Receive real-time events when agents resolve or escalate tickets. Build custom notification systems, update your own CRM, or trigger downstream workflows on resolution.
Your helpdesk isn't listed?
We add new connectors based on demand. Tell us what you're running and we'll track the request — new helpdesk integrations typically go from request to live within 60–90 days. We're not building generic middleware; each connector is a full bidirectional integration.